QUESTIONS ANSWERED

Below are some frequently asked questions. If the information below does not answer your question, please don't hesitate to get in contact with us.

Buying a Spenhill home

• How can I find a Spenhill home in my area?

  Click on the map to view the locations of all current and future Spenhill residential developments.

   
   
   
• How green is a Spenhill home?

  From the homes we build to the way in which we operate our business, sustainability is at our core. We are committed to building high quality new homes that are comfortable, highly energy and water efficient, and which aim to improve our customer's quality of life.

  Around 25% of the UK's carbon emissions are generated in homes and in Britain on average, £1 in every £3 spent on energy in older homes is wasted immediately. However, a new home is on average 6.5 times more energy efficient than one built just 30 years ago.

  Whether you are looking to save money on the utility bills or reduce your carbon footprint - or a bit of both - a Spenhill home will offer this peace of mind.

  But remember, no matter how environmentally friendly your new home, it is our customers' lifestyles that will really make a difference.Find out how easy it is to help the environment and reduce the cost of greener living.

  http://www.direct.gov.uk/en/Environmentandgreenerliving/index.htm

   
   
   
• What construction standards does a Spenhill home adhere to?

  The Consumer Code for Home Builders applies to buyers who, on or after 1st April 2010, reserve to buy a new or newly converted home built by a home builder under the insurance protection of one of the supporting Home Warranty Bodies, and sets good practice requirements that all home builders must meet.

  The purpose of the Code is to ensure that home buyers are treated fairly, know what service levels to expect, are given reliable information upon which to make their decision and know how to access speedy, low-cost dispute-resolution arrangements if they are dissatisfied. Spenhill complies with The Consumer Code for Home Builders.

  For further information on The Consumer Code for Home Builders and to view the Code in full please visit http://www.consumercodeforhomebuilders.com/

   
   
   

OWNING a Spenhill home

• Is there a warranty on my new home?

  The NHBC Buildmark scheme offers cover to the purchasers during the construction process and for two years after, should the builder become insolvent or cease trading. From the 3rd to the 10th year following purchase, you have the added security and protection of the NHBC Buildmark or Zurich Warranty against the unlikely event of a major defect arising in the structure of the property. http://www.nhbc.co.uk/

   
   
   
• What is our customer care policy?

  When you buy a Spenhill home you are buying more than bricks and mortar - customer service, at all stages in the buying process and beyond, is paramount. We aim to make the process as straightforward as possible by providing a professional, efficient and helpful service at all times.

   
   
   
• What do I do in the event of an emergency?

  In the event of an emergency arising within your home out of normal 'office hours' including weekends and Bank Holidays, for 2 years from completion we have provided you with a dedicated number to call at xxxxxx

  This service must only be used in the event of true emergency, broadly defined as a fault arising in the property, which is likely to cause harm to persons or property.

  The following guidelines will help you in defining and dealing with emergency situations:

  • Damage caused by extreme weather - 
Please contact your insurance company's emergency service for advice.
  • Central Heating - Any failure of the central heating system between the months of October and April inclusive is defined as an emergency.
  • Hot Water - No hot water at any time of year is defined as an emergency. (Before calling please check that the failure is not caused by local Electricity or Gas Supply problems or by incorrect settings of your programmer or thermostats i.e. that both central heating and immersion heating are not working).
  • Water Leaks - 
An emergency water leak is a leak that cannot be contained or that is causing damage.
  • Water Supply - 
Loss of water supply is defined as an emergency. Before contacting us, please check with your Water Authority first that there is no general local interruption to supply.
  • Gas Leaks - 
If there is a gas leak, contact your Gas Supplier immediately.
  • Total Loss of Gas 
- Please check with your Gas Supply company prior to making an emergency call to ensure that they have not turned off the mains for repair work.
  • Blocked Drains 
- A blocked foul water drain causing flooding or overflowing internally or externally is defined as an emergency.
  • Roof - 
Loss of roof and/or ridge tiles causing damage to the property, or allowing water to penetrate electrical circuitry is defined as an emergency.
  • Toilet not Flushing or Blocked 
- This is defined as an emergency when there is only one toilet in the house.
  • Security - 
A faulty lock to a window or door, affecting loss of security, is defined as an emergency.